Reservations Agent – PT

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☕ Washington – Remote

☕ Washington – Remote

💵 $18 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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Seabrook, WA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🏠 Real Estate

🛍️ eCommerce

Real Estate • eCommerce • Tourism

Seabrook, WA is a vibrant and sustainable beach town located on the rugged Washington Coast overlooking the Pacific Ocean. Over the past 20 years, Seabrook has been developed to feature more than 500 homes across nine neighborhoods, catering to full-time residents, vacationers, and day trippers. The town offers a range of amenities including vacation rentals, concierge services, and various outdoor activities, making it an ideal destination for those seeking relaxation by the beach.

📋 Description

• Answer telephone calls and emails in a professional manner. • Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs. • Promptly follow up with guest inquiries and leads to secure bookings. • Deliver the highest standard of service to all guests. • Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions. • Provide general information to guests on company policies and procedures. • Maintain potential and current guest profile information. • Meeting all the companys provided quality assurance standards. • Selling and building great guest experiences, including making recommendations and providing upsell options. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; additional education or certifications in hospitality are a plus. • Previous guest service experience or experience in a call center environment preferred. • Experience handling inbound and/or outbound sales calls preferred. • Proficiency in Microsoft Word, Excel, Google Drive, and Outlook; strong keyboarding and 10-key skills required. • Ability to work varied shifts, including evenings, weekends, and holidays. • Must reside in Washington State at the time of hire and maintain Washington residency throughout employment. • All candidates must pass a background check prior to employment.

🏖️ Benefits

• Medical, Dental and Vision Insurance for all full-time team members • 401(k) • Basic Life Insurance • 100% Company Paid Voluntary Life, Critical Illness and Accident Insurance • Paid Time Off: 10 days (80 hours) earned with up to 1 year of service. 15 days (120 hours) earned up on completing 1-4 years of service. 20 days (160 hours) earned upon completing 5-9 years of service. 25 days (200 hours) earned upon completing 10+ years of service. • Employee Assistance Program • Teladoc Virtual Services • Tuition Reimbursement • Discounts and Rental Credits