SEO Customer Success Team Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Search Atlas

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Search Atlas is an AI-powered SaaS platform that automates and manages search marketing workflows for agencies and marketers. The platform combines an agentic AI (OTTO SEO and Atlas Brain) with tools for SEO auditing, automated technical fixes, AI content generation, Google Ads automation, Google Business Profile (GBP) management, local SEO, link building, and LLM visibility tracking so brands can scale SEO and paid search without expanding headcount. It also offers white-label dashboards, reporting, and managed services tailored to agencies and enterprises.

📋 Description

• Lead and develop the Customer Success Manager team while managing an individual book of business • Create and implement CSM ROCKs and lead execution of the EOS framework • Support CSMs with client SEO strategy and implementation, including spot-checking, auditing, and revising strategies • Collaborate on upsell strategies aligned with quarterly revenue targets • Address and coach on client escalations to support satisfaction and retention • Conduct monthly churn post-mortem reviews and develop win-back strategies • Review HubSpot activity weekly and address irregularities • Conduct performance reviews and provide ongoing coaching and mentorship • Lead CSM hiring with a focus on SEO-literate talent • Implement and lead training sessions and development programs • Audit Slack and email communications for clarity and accuracy • Monitor completion of CSM daily responsibilities • Oversee and troubleshoot invoicing and billing procedures • Review potential credit or refund issues before escalation • Keep the CSM team current on Search Atlas tools, SEO best practices, algorithm updates, industry trends, and emerging SEO tools • Collaborate with sales to improve the sales-to-CSM handoff process • Provide feedback on client issues related to the sales process • Conduct quarterly reviews of risk and compliance policies • Manage a personal book of business, implement personalized SEO strategies, and liaise directly with clients

🎯 Requirements

• 3+ years of hands-on SEO experience at the agency or enterprise level — this is a hard requirement • Fluency in technical SEO, on-page optimization, link building, and content strategy • 2+ years of leadership experience in customer success or a similar client-facing role • Proven ability to build, coach, and develop high-performing teams • Experience managing client accounts and executing data-driven client strategies • Excellent communication, strategic thinking, and problem-solving skills • Proficiency with HubSpot, billing systems, and customer success tools • Ability to work cross-functionally with sales and other teams • Familiarity with Search Atlas or similar SEO platforms • Experience working with enterprise-level or Fortune 500 clients • Background in a SaaS or high-growth tech environment • Ability to work in EST

🏖️ Benefits

• Fully remote work • Fully covered health, vision, and dental insurance (Aetna) • Unlimited PTO • Paid parental leave • $100/quarter personal development budget • LASIK eye surgery benefit (after 2 years) • Pet health insurance through Lemonade (up to 2 pets) • 401(k) plan through Deel • Monthly virtual game days and events • Flexibility to contribute to charity initiatives of choice