Mission Success Manager

🕒 April 1

⛰️ Colorado, Maryland, +1 more states – Remote

⛰️ Colorado – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 56%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Second Front Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🎖️ Defense

🏛️ Government

SaaS • Defense • Government

Second Front Systems is a public-benefit, venture-backed company that provides mission-critical software solutions primarily to democracies around the world. Their product suite, which includes the 2F Suite, 2F Workshop, 2F Game Warden, and 2F Frontier, simplifies and accelerates the software development and delivery process. The company is trusted by leading software providers and government agencies for its secure DevSecOps solutions, enabling secure software deployment on classified and unclassified networks. Their offerings include tools for secure development, software accreditation, government cloud hosting, and edge deployment, particularly focused on supporting government and defense sectors. Second Front Systems collaborates with partners to make emerging technologies more accessible, accelerating the accreditation and compliance processes and offering solutions that can operate in remote or disconnected environments, such as drones and vehicles.

📋 Description

• Build deep relationships with customer technical and executive teams • Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews • Own high-severity technical escalations and coordinate cross-functional resolution with support and engineering teams • Navigate customers through technical implementation and Authority to Operate / FedRAMP compliance processes • Own renewal and upsell opportunities to secure contract expansion and revenue retention • Synchronize feedback from deployed customers into product roadmap recommendations • Serve as the primary point of contact for a portfolio of commercial customers deploying on Game Warden • Connect customers with engineering, security, and product teams to ensure authorization and secure deployment of SaaS solutions

🎯 Requirements

• Candidates must reside in one of the approved hiring hubs: DC/Maryland/Virginia or Denver/Colorado Springs, CO • 5+ years in customer/mission success, technical delivery, or related role • Preferably experience supporting PaaS or cloud infrastructure in government contracts • Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies • Ability to manage complex customer relationships through ambiguity • Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks • Demonstrated understanding of IaaS, PaaS, and/or SaaS • Excellent communication skills and ability to shift between technical and non-technical audiences • Direct experience managing customer relationships in an IaaS, PaaS, or SaaS environment preferred • Experience in fast-paced startup environments preferred • Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration preferred • U.S. citizenship • Currently obtaining a security clearance

🏖️ Benefits

• Potential eligibility for equity awards • Discretionary bonuses • 100% employer-paid medical, dental, and vision coverage for you and your dependents • 401(k) with a 3% company contribution • Comprehensive wellness benefits, including a One Medical membership, mental health resources, and family planning support • Equity incentive plan • New hire technology and home office stipend • Annual professional development stipend • Flexible paid time off, plus all federal holidays • Generous parental leave • Flexible remote work opportunities • Employee referral bonus program

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