Post-Sales Enablement Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Lead enablement across post-sales teams • Develop and execute a post-sales enablement strategy focused on customer time-to-value, activation, adoption, retention, and operational excellence across Implementation and Onboarding, CX, CS, and Data Management. • Serve as a connector between Implementation, CX, CS, and Fulfillment to align resources, share best practices, and eliminate gaps in the customer journey. • Build reinforcement loops that ensure what gets trained actually sticks at the front line. • Partner with Implementation leadership to build enablement programs that shorten time-to-launch, reduce failure-to-launch rates, and equip onboarding teams to handle complex customer configurations with confidence. • Design playbooks, process guides, and training that give Implementation ICs a clear, repeatable path from contract through go-live. • Collaborate with Product and CX to ensure the Implementation team is always current on platform changes, new features, and evolving customer requirements. • Build handoff enablement between Implementation and CX so customers experience a seamless transition from onboarding to ongoing success. • Partner with CSMs and CX leadership to build a coaching culture, equipping teams to have more impactful, consultative conversations with customers. • Build enablement resources and workshops that help the CX team track adoption metrics, facilitate meaningful stakeholder conversations, and deliver guidance that drives retention. • Collaborate with the Customer Support team to deliver enablement and ongoing training that improves issue resolution speed, raises resident satisfaction scores, and upholds our Triple Win values.

🎯 Requirements

• 5+ years of experience in enablement, post-sales, CX, CS, implementation, or training roles, preferably in SaaS, PropTech, or a fast-growth tech environment. • Proven experience designing and delivering enablement programs for cross-functional teams with measurable outcomes. • Experience enabling implementation or onboarding teams, with an understanding of what it takes to shorten time-to-value and reduce failed launches. • Analytical, data-driven mindset with strong reporting skills and a bias toward using metrics to inform priorities. • Excellent communication and facilitation skills, with the ability to move between executive stakeholders and individual contributors with equal ease. • Experience building coaching frameworks and leading training that changes behavior, not just builds awareness. • Passion for building customer-centric, high-performance cultures where teams feel equipped and supported. • Experience in property management, B2B SaaS, or customer-facing operations is a plus.

🏖️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan • Flexibility: Open PTO and sick days • The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world’s first Resident Experience Platform • Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect • Training: A supportive team to help you grow your career and unlock your full potential • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category