Technical Implementation Manager

🕒 June 4

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤓 Technical Project Manager

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Own the design, setup, and technical execution of client implementations • Act as a strategic liaison between Sales, Implementation, Customer Success, Support, and Product & Tech • Lead discovery sessions and stakeholder interviews to identify business requirements, integration needs, pain points, and success criteria • Deliver product demos tailored to client use cases and translate technical features into business value • Design scalable solutions, system setups, data flows, custom mapping, and API integrations • Serve as the technical point of contact across the Sales-to-Implementation-to-CS handoff • Validate feasibility, scope integrations, identify gaps, and guide technical expectations • Produce technical proposals, system design documents, integration blueprints, and handoff documentation • Perform system validation, verification, and QA before go-live • Train internal and client teams on system usage, integration flows, and configuration capabilities • Build training materials, playbooks, and best practices • Partner with Sales, Product, Engineering, Customer Success, and Support to align deliverables and technical constraints • Serve as escalation lead for technical issues during implementation • Monitor system performance after go-live, identify technical issues or optimization opportunities, and lead remediation or iteration efforts

🎯 Requirements

• 2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation) • Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic • Ability to conduct discovery and translate business requirements into technical design • Comfortable presenting and explaining technical concepts to technical and non-technical audiences • Experience creating proposals, technical documentation, training materials, and design blueprints • Ability to balance multiple clients/projects, prioritize technical tasks, and meet deadlines • Excellent communication and stakeholder management skills • Proactive problem-solving ability in ambiguous and evolving environments • Willingness to collaborate across Product, Engineering, Sales, Customer Success, Support, and Operations • Passion for customer success and delivering scalable solutions • Ability to start the workday at 10am or 10:30am ET at least one day per week • Work from a quiet, professional, distraction-free space • Dependable high-speed internet connection supporting video calls • Ability to provide proof of legal right to work in the United States after hiring • Hands-on experience in PropTech or real estate transactions (bonus) • Familiarity integrating AI into onboarding/process workflows (bonus)

🏖️ Benefits

• Equity • Commission • $20K variable compensation for an OTE of $90K-$95K (uncapped) • Remote-first, work-from-home position • Bi-annual company-wide in-person meetings with all business travel costs reimbursed according to company policy • Remote work culture promoting collaboration and strong connections • Dependable high-speed internet connection and camera-on video calls supported by the company’s remote-work expectations