Technical Implementation Manager

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Own the design, setup, and technical execution of client implementations • Conduct discovery, propose solutions, configure systems, deliver technical and non-technical training • Act as the technical point of contact across the Sales → Implementation → CS handoff • Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation • Perform system validation, verification, and QA before go-live • Monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts

🎯 Requirements

• 2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation) • Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic • Adept at discovery and translating business requirements into technical design • Comfortable presenting and explaining technical concepts to both technical and non-technical audiences • Experience in creating proposals, technical documentation, training materials, and design blueprints • Capability to balance multiple clients/projects, prioritize technical tasks, and meet deadlines • Excellent communication and stakeholder management skills • Proactive problem solver who thrives in ambiguity and evolving environments • Passionate about customer success, and committed to delivering solutions that scale

🏖️ Benefits

• Offers Equity • Offers Commission