Customer Relationship Representative – Part-Time

🔥 1 minute ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Secur-Serv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Secur-Serv is a leading managed services provider specializing in IT solutions and cybersecurity services. The company offers a comprehensive suite of managed IT services including cloud optimization, data protection, and managed security services designed to help businesses protect their information and optimize their technology investments. With a focus on workplace modernization and addressing the IT skills gap, Secur-Serv empowers organizations of all sizes, from small businesses to enterprises, to thrive in a rapidly evolving digital landscape.

📋 Description

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs. • Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns. • Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center. • Work under supervision of the Director of Customer Relationships assisted by Supervisory team. • Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week. • Must be available to work 40 hours a week for your first 2 weeks for paid training. • All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

🎯 Requirements

• High School Diploma or GED • Minimum 2 years of customer service experience • Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone. • Ability to write in a clear and concise manner • Strong grammar, punctuation, and proofreading abilities • Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel • Strong focus on customer service skills, with focus on problem resolution, first contact resolution • The ability to maintain professionalism and work well under pressure in a production environment. • Upbeat, positive disposition and attitude is required. • Cooperative, flexible, and being adaptable to change is necessary. • Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

🏖️ Benefits

• Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional. • Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.