Client Service Manager – California Workers Compensation

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🏄 California – Remote

🏄 California – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Manage multiple client service programs or a large national program, maintain strong relationships with clients, brokers, and key vendors, and oversee program procedures and processes that drive customer satisfaction, consistency, and client retention. • Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts. • Serve as the primary client contact, driving customer satisfaction and retention. • Oversee invoicing, audits, and accounts receivable follow-up. • Analyze and communicate loss data and cost drivers to clients. • Coordinate projects, identify service issues, and support cross-selling opportunities. • Lead and develop team members, including hiring, performance management, and coaching. • Support quality initiatives and perform additional duties as needed. • Travel as required.

🎯 Requirements

• 5 years of claims management experience or equivalent combination of education and experience required. • Bachelor's degree from an accredited college or university preferred. • Colleague to pursue CPCU, AIC and/or ARM or other related designation required. • Professional certification as applicable to line of business preferred. • California Workers Compensation claims experience required.

🏖️ Benefits

• Flexible work schedule. • Referral incentive program. • Career development and promotional growth opportunities. • A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.