Client Service Agent

🕒 August 10

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Berry Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1965

💼 Consulting

🛡️ Insurance

⚖️ Legal

Consulting • Insurance • Legal

Berry Law is a law firm that specializes in providing legal representation for personal injury and criminal defense cases in Nebraska and Iowa. They offer a wide range of legal services, including veteran appeals, military law, and mass torts. The firm is known for its commitment to helping clients fight for their rights and achieve favorable outcomes in both personal injury incidents and criminal charges. Berry Law operates on a contingency fee basis for personal injury cases, emphasizing a client-first approach where they only get paid if the client wins. Their experienced team of attorneys is available 24/7 to provide consultations and legal support.

📋 Description

• Engage with potential and existing clients via inbound and outbound phone calls, text, and email • Listen actively to client concerns and build genuine rapport • Explain how Berry Law can support clients and provide clarity, reassurance, and trust • Maintain accurate CRM records and client notes • Collaborate with teammates to elevate the client journey and deliver white-glove service • Meet or exceed goals for service quality, responsiveness, and conversions • Route calls to the appropriate team members or departments • For selected agents, follow up with clients who have outstanding balances through calls, emails, and texts • Accept debit/credit card payments and establish eCheck payment plans • Resolve outstanding accounts while preserving client relationships • Document AR interactions in the case management system • Update AR statuses, complete activity checkboxes, and create follow-up tasks • Escalate disputes or payment issues when appropriate, or resolve them independently

🎯 Requirements

• High school diploma required • Background in sales, customer service, or a fast-paced competitive field • Professional phone and written communication skills • Ability to handle sensitive financial conversations with empathy and confidence • High emotional intelligence and ability to remain calm under pressure • Comfortable navigating CRM and case management systems • Accurate documentation and data entry skills • Ability to follow structured procedures precisely • Sound judgment in deciding when to escalate or resolve issues independently • Ability to shift between client engagement and accounts receivable responsibilities • Naturally curious mindset and drive to ask meaningful questions • Self-starter able to work in team and independent environments • Ability to maintain confidentiality and handle sensitive information discreetly • Positive, coachable attitude and willingness to learn and grow • Prolonged ability to sit at a desk and work on a computer • Ability to communicate via phone, email, text, and possibly in person

🏖️ Benefits

• Personalized onboarding • Ongoing coaching and mentorship • Weekly, monthly, and annual recognition programs • Financial incentives • Bonus structures • Growth opportunities • Training provided