Client Service Agent

🕒 3 days ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Berry Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1965

📋 Compliance

🌍 Social Impact

🧘 Wellness

Compliance • Social Impact • Wellness

Berry Law is a law firm that specializes in providing legal representation for personal injury and criminal defense cases in Nebraska and Iowa. They offer a wide range of legal services, including veteran appeals, military law, and mass torts. The firm is known for its commitment to helping clients fight for their rights and achieve favorable outcomes in both personal injury incidents and criminal charges. Berry Law operates on a contingency fee basis for personal injury cases, emphasizing a client-first approach where they only get paid if the client wins. Their experienced team of attorneys is available 24/7 to provide consultations and legal support.

📋 Description

• Engage with potential and existing clients via inbound and outbound phone calls, text, and email with professionalism and empathy • Listen actively to client concerns and build genuine rapport at every touchpoint • Help clients understand how Berry Law can support them — delivering clarity, reassurance, and trust throughout their journey • Maintain accurate records and client notes in the CRM to ensure continuity and a seamless experience • Collaborate closely with teammates to elevate the client journey and deliver "white-glove" service • Consistently meet or exceed team goals related to service quality, responsiveness, and conversions • Route calls appropriately to the correct team members or departments • Execute systematic follow-up communications (calls, emails, texts) with clients who have outstanding balances • Accept payments via debit/credit card and establish eCheck payment plans when clients are unable to pay in full • Use empathy and assertiveness to resolve outstanding accounts while preserving the client relationship • Document all AR-related client interactions accurately in the case management system • Manage AR items by updating statuses, completing activity checkboxes, and creating follow-up tasks • Apply sound judgment to identify when to escalate disputes or payment issues versus resolve independently

🎯 Requirements

• High school diploma required • Background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience) • A positive, coachable attitude and a hunger to learn and grow

🏖️ Benefits

• Personalized onboarding, ongoing coaching, and mentorship • Weekly, monthly, and annual recognition programs • Financial incentives, bonus structures, and growth opportunities • Award-winning culture committed to excellence and mission • Training provided