Client Service Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Manage an active caseload, processing various services through product delivery. • Correspond with customers in writing using correct templates and customer instructions. • Obtain necessary information and documentation to complete requested services. • Educate customers on available services and Medicare Secondary Payer Compliance. • Accurately review and enter data into the case management system according to requested services. • Prepare documents, templates, and other correspondence as needed using multiple software programs. • Review medical records to obtain rated ages. • Responsible for electronic file organization. • Receive and respond to telephone calls and emails, addressing customers' questions and concerns. • Collaborate with all teams to meet customer needs and internal service standards. • Work diligently to earn and maintain customer trust. • Escalate customer concerns to the Team Leader for review and resolution. • Review assigned exception reports. • Prepare a daily Work Condition Report. • Foster team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication. • Strictly adhere to company confidentiality policies and procedures, safeguarding sensitive information at all times. • Any other duties as may be assigned.

🎯 Requirements

• Minimum High School Diploma or equivalent • Basic working knowledge of Outlook, Word, Excel, and PDF software • Exceptional telephone etiquette • Bachelor's degree from an accredited university or college (Preferred) • 1-3 years of experience in Workers' Compensation (Preferred) • Experience in managing a caseload (Preferred)

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.