Client Service Coordinator

🕒 August 7

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Manage an active caseload, processing various services through product delivery • Correspond with customers in writing using correct templates and customer instructions • Obtain necessary information and documentation to complete requested services • Educate customers on available services and Medicare Secondary Payer Compliance • Review and enter data into the case management system • Prepare documents, templates, and correspondence using multiple software programs • Review medical records to obtain rated ages • Organize electronic files • Respond to telephone calls and emails, addressing customer questions and concerns • Collaborate with all teams to meet customer needs and internal service standards • Earn and maintain customer trust • Escalate customer concerns to the Team Leader for review and resolution • Review assigned exception reports • Prepare a daily Work Condition Report • Foster team cohesion through diplomatic, professional, and effective communication • Adhere to company confidentiality policies and procedures • Perform other assigned duties

🎯 Requirements

• Minimum High School Diploma or equivalent • Basic working knowledge of Outlook, Word, Excel, and PDF software • Exceptional telephone etiquette • Bachelor’s degree from an accredited university or college (preferred) • 1-3 years of experience in Workers' Compensation (preferred) • Experience in managing a caseload (preferred) • Ability to perform each essential duty satisfactorily • Ability to safeguard confidential and sensitive information • Ability to communicate effectively in writing and verbally • Reasonable accommodations may be made available to qualified individuals with disabilities

🏖️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts