Client Services Specialist

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⚜️ Louisiana, South Carolina, +1 more states – Remote

⚜️ Louisiana – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

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Selerix Systems, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 Private equity on 2021-09

HR Tech • SaaS • B2B

Selerix Systems, Inc. is a cloud-based software provider that delivers an all-in-one benefits administration and enrollment platform focused on simplifying open enrollment, ACA and COBRA compliance, and employee benefits communication. The company offers integrations with HRIS and payroll systems, decision-support and education tools for employees, and dedicated implementation and support services for employers, brokers, carriers, and resellers. Selerix’s SaaS solutions emphasize secure data exchange, compliance reporting, and engagement tools to increase benefits participation and reduce administrative workload.

📋 Description

• Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step, ensuring the submitting team can depend on consistent, error-free output. • Identify and communicate ticket ambiguity before starting work, asking clear, specific questions that resolve scope uncertainty without requiring back-and-forth escalation. • Escalate tasks that fall outside defined Shared Services scope promptly and with sufficient context, so the submitting team can redirect efficiently without delay. • Document completed work in a way that supports quality review, providing a clear record of what was done and flagging anything that appeared inconsistent or unclear in the source material. • Follow defined processes without shortcuts or improvisation, flagging process documentation gaps when a step doesn't match actual system behavior. • Build working familiarity with the Selerix platform across assigned task types, developing broad knowledge that prepares team members for specialized roles over time. • Participate in training for new task types as they transfer into Shared Services scope. • Share learnings about task types, platform behavior, and common errors with teammates.

🎯 Requirements

• 0–2 years of professional experience in an administrative, operations, or data entry role. • Experience working in a structured process environment with defined procedures and quality standards preferred. • Experience with benefits administration platforms or HR technology a plus but not required. • Strong attention to detail, with the ability to follow multi-step processes accurately and catch errors in source material. • Clear written communication and the ability to ask specific, useful questions when information is incomplete. • Comfort with technology and the ability to learn new platforms and systems quickly. • Familiarity with ticketing or project management systems (Monday.com, Jira, Zendesk, or similar) a plus. • Prior experience in a call center, shared services, or business process outsourcing environment a plus. • Associate's or bachelor's degree preferred, or equivalent professional experience.

🏖️ Benefits

• Medical, Dental and Vision insurance • 4 weeks paid time off (PTO) • 9 paid holidays • Tuition Reimbursement • 401K (with match) • Basic Life • Long-Term Disability