Client Services Representative

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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North

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🛍️ eCommerce

🤝 B2B

Fintech • eCommerce • B2B

North is a comprehensive payment solutions provider. Specializing in point of sale systems, payment processing, and merchant services, North offers a wide array of products to streamline business operations both online and offline. Their services include secure mobile payments, ecommerce gateways, POS solutions, and back-office tools such as invoicing, reporting, inventory management, and customer loyalty programs. North supports diverse industries, including retail, restaurants, healthcare, gaming, and more, with robust solutions tailored to specific business needs. They offer scalable options for enterprises and franchises and provide APIs for developers to create integrated payment solutions. Committed to security, North ensures all transactions are PCI DSS-validated with advanced encryption and tokenization.

📋 Description

• Troubleshoot, diagnose, and resolve technical hardware and software issues. • Research questions/issues using available information and resources. • Identify and escalate situations requiring urgent attention. • Log all help desk interactions via computerized ticketing system (Team Support). • Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation. • Share information with other team members on how problems or issues were solved, and proactively work with team. • Perform PayTrace product training and product demonstrations to end users. • Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.

🎯 Requirements

• A minimum of one (1) year customer service work experience. • High School Diploma or equivalent required. • College degree preferred. • Problem-solver mindset. • Polished written, verbal, and presentation communication skills. • Positive team player, group collaborator, and interpersonal communicator. • Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs. • High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).

🏖️ Benefits

• Medical, Dental, & Vision Coverage • Paid Time Off • 401(k) + Match • Mental Health Support & Well-Being Program • Paid Maternity & Paternity Leave • Education Assistance • Company-funded Lifestyle Spending Account