Client Services Associate

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FCTI, Inc.

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51 - 200 employees

FCTI provides advanced ATM operations service and technologies. Our advanced ATM marketing, branding and operational functionalities provide financial institutions, hospitality, travel centers, convenience stores and retailers with greater opportunity to connect and engage with their cardholders and customers - through The Next Generation of ATMs.

📋 Description

• Independently managing a portfolio of assigned clients • Triaging client needs and acting as the first line of support for inbound requests • Partnering with multiple departments across the entire organization • Closing out all outstanding requests • Ensuring client goals are met through proactive management and optimization, including regular client check-ins • Providing on-going support for clients through the initiation and/or coordination of tasks across various divisions within the company • Coordinating delivery of reporting to clients as needed • Updating client records and maintaining internal systems • Facilitating resolution of client service issues by clarifying issues/concerns and expediting resolution • Demonstrating flexibility to adapt to ever-changing business environments and varying priorities • Providing feedback and recommendations to management by consistently collecting information and analyzing client needs

🎯 Requirements

• Bachelor’s degree required or equivalent work experience required • 3+ years of collective experience in an Account Management, Customer Service, or Customer Success role required (preferably in a B2B environment) • Proficiency with Microsoft Office (Word, Excel, Outlook) • Excellent verbal, written, and interpersonal communication skills • Self-starter with strong time-management and follow up skills • Commitment to a high sense of urgency with an advanced level of detail orientation • Ability to learn, understand, prioritize and communicate complex processes • Must be proficient in problem solving, conflict resolution, data documentation, escalation, and analysis • Must be able to manage / prioritize multiple tasks, work under pressure and be organized (attention to detail) • Ability to work effectively in a team oriented and open environment • Ability to manage multiple projects and meet deadlines

🏖️ Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.