Director of Product Management, IT Operations

🔥 51 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $130k - $160k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Self Bill Pro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

☁️ SaaS

💰 $2.6M Seed Round - Self Bill Pro on 2025-10

Insurance • Consulting • SaaS

Self Bill Pro is a SaaS platform that automates monthly employee benefits billing by integrating directly with HRIS systems to produce carrier-approved invoices that precisely match enrollment data. It reduces administrative work and billing errors by validating enrollments against plan designs, handling prorations, retroactive adjustments, and changes from QLE or EOI, and delivering secure, fully managed billing services with dedicated account support.

📋 Description

• Define, prioritize, and manage the product roadmap with the global product manager • Lead the product development lifecycle from ideation to launch • Gather and analyze user feedback • Write detailed user stories and specifications • Collaborate with the offshore software development team • Provide technical oversight and guidance on product features, enhancements, and operational issues • Ensure compliance with security standards and best practices, including SOC 2 and HIPAA • Protect the organization’s data and systems • Manage relationships with customers, investors, and internal teams • Gather requirements, test ideas, and communicate product progress • Collaborate with the stateside operational team to translate business needs into technical requirements • Oversee day-to-day IT operations, helpdesk support, operational issues, and hotfixes during employee onboarding • Report to the Chief Operating Officer

🎯 Requirements

• Extensive experience in a product management role, with a strong background in software development and project management • Direct experience in the employee benefits or benefits administration technology space is a must • Proven ability to think creatively about building software solutions and features that solve complex, real-world problems • Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders • Experience managing and collaborating with a global or offshore development team • Practical knowledge of IT operations, helpdesk support, and cybersecurity principles • Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable • Ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment • Legally authorized to work in the United States • Currently residing in the United States • Must not require sponsorship for employment visa status