Bilingual Case Manager – Quebec

🕒 September 11

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage all aspects of patient enrollment, reimbursement processes, and service coordination • Provide drug coverage support to physicians and patients • Follow up on private and provincial drug-plan coverage submissions • Ensure timely access to prescribed treatments • Enroll patients in the Patient Support Program • Collaborate with patients, insurers, and physicians on reimbursement documentation • Investigate public and private insurers and support employer escalations • Review patient status, charts, previous therapies, and tests • Assist physicians with public and private coverage documentation • Provide therapy guidelines and program education • Conduct patient financial eligibility assessments • Coordinate and track patient services • Report Adverse Events and Severe Adverse Events according to approved SOPs • Maintain case-management service levels and program KPIs • Update the Customer Relationship Management (CRM) tool with patient and clinic information • Collaborate with internal patient support teams • Provide feedback to the Program Manager on service quality, training, and other areas • Identify coverage obstacles and escalate them to program leadership • Complete timesheets, expenses, mileage, CRM validation, and other reports • Travel up to 30% as requested within Quebec • Perform additional duties as requested by the Manager

🎯 Requirements

• A Bachelor’s degree • 2-3 years of experience in Patient Support Program • Bilingualism (English and French) is required • Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset • Knowledge of private and public reimbursement structure, systems, and the process is an asset • Experience in oncology, rare disease considered an asset • Advanced knowledge of the pharmaceutical distribution industry • Must be able to work from home and have a quiet, private home office space • Strong analytical skills including interpretation of regulation and legislation • Excellent customer service, problem-solving, and conflict resolution skills • Effective interpersonal skills • Typing skills and ability to be a strong functional user of various computer-based programs • Must have a valid license and access to vehicle to drive for up to 30% travel as required within Quebec

🏖️ Benefits

• Flexible working environment that promotes a healthy work-life balance • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Quarterly virtual social events • Competitive salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program