Healthcare Member Advocate

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Senture, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

📋 Description

• Handle inbound and outbound calls to support the healthcare client • Deliver exceptional customer service while adhering to established protocols and guidelines • Support members with billing, quoting, medical or pharmacy benefits, requested materials, and claims research • Utilize web-based systems to address and resolve customer inquiries • Answer customer inquiries with professional courtesy according to client-specific instructions • Document each customer's inquiry information into a database • Verify customer information and make corrections and updates as needed • Actively listen and offer additional information to improve the customer experience • Follow up with callers as necessary • Use statistical contact center data to improve performance • Adhere to shifts and schedules

🎯 Requirements

• High School Diploma or GED • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Enclosed and secure work area with zero distractions • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office • Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload • Hotspots, satellite and wireless internet service is NOT allowed for this role

🏖️ Benefits

• 7 weeks of paid, mandatory training • All equipment provided • Work from home • Competitive benefits • PTO • Growth and development opportunities