Hospitality Account Support Coordinator

Job not on LinkedIn

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Serta Simmons Bedding, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

🏭 Manufacturing

Food & Beverage • Healthcare • Manufacturing

Serta Simmons Bedding, LLC is a leading mattress and sleep products company dedicated to enhancing the sleep experience for individuals. They focus on creating innovative and quality bedding solutions that promote better sleep health. Additionally, they emphasize a diverse and inclusive workplace culture, offering various career opportunities and employee rewards.

📋 Description

• Support the SSB Hospitality Sales team in achieving sales targets • Perform customer and order management tasks, including billing, reporting, shipments, and communications • Support order entry functions, including electronic orders and order accuracy reviews • Work with factory CSR and Credit Analyst to release orders for production • Interact with Operations and Factory associates to ensure order fulfillment • Serve as liaison to plants and communicate delivery requirements • Communicate critical sales-order terms, conditions, and account or transaction issues to stakeholders • Review credit-hold reports and work with the credit department to research and solve problems • Review daily order metrics for accuracy of orders entered by sales representatives • Maintain current knowledge of SSB Hospitality products, services, marketing techniques, ordering procedures, and pricing schedules • Assist sales representatives with administrative duties such as account setup, plant liaison, and order amendments • Work with other coordinators to manage general hospitality inbox emails • Perform related and ad-hoc duties assigned by leadership

🎯 Requirements

• 2+ years of customer service (hospitality preferred) • Excellent customer service and account management skills employing attention to detail • Proficient with problem identification and conflict resolution • Strong proficiency with Microsoft Office suite; especially Excel • Detail-oriented; a high degree of accuracy is required • Problem solving and Critical Thinking • Associate's degree is a plus (not required) • Ideal candidates should reside in the Central time zone • Employees are required to comply with COVID policies established by a vendor or customer

🏖️ Benefits

• Health, Dental, and Vision • Annual employee contribution to HSA • 401K with company match • Paid Time Off / Vacation • 12 company holidays • Sick days • Company paid short- and long-term disability • Paid parental leave • Discount programs including Friends and family discounts • Referral Bonus • Tuition Reimbursement • Medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO