Patient Access Specialist II – REHAB

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🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $27 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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61st Street Service Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1981

🏥 Healthcare

⚕️ Healthcare Insurance

👥 HR Tech

Healthcare • Healthcare Insurance • HR Tech

61st Street Service Corp. is dedicated to transforming patient care by providing service-oriented human resources and payroll management. With a focus on healthcare excellence, the company offers continuous learning and career growth opportunities within a diverse and collaborative environment. Since 1982, they have been committed to improving healthcare services by supporting the workforce that serves patients.

📋 Description

• Handle large volumes of patient and customer inquiries and requests for access and assistance • Schedule diagnostic services, physician referrals, and appointments • Provide general department information • Schedule appointment requests and make outbound calls to schedule Epic referrals • Communicate insurance participation, financial responsibility, and time-of-service policy • Obtain and register patient insurance and demographic information in EPIC • Perform real-time insurance verification • Collect pre-registration information to address Epic work queue accounts • Provide support and back-up coverage as needed • Perform general faxing, filing, and mail sorting • Facilitate team discussions regarding complex patient scheduling needs • Work on escalated cases with higher complexity as assigned • Escalate issues to lead, supervisor, or manager for resolution • Perform other related duties as assigned

🎯 Requirements

• High School Diploma or the equivalent required • Minimum of 3 years of relevant experience • Proficiency in medical terminology • Strong proficiency in a wide range of scheduling complexity and related workflows • Excellent customer service, problem assessment, and verbal/written communication skills • Strong proficiency in Microsoft Office (Word & Excel) or similar software • Associate's Degree or higher preferred • Prior high volume customer service experience in a call center environment preferred • Bilingual (English/Spanish) a plus

🏖️ Benefits

• Competitive comprehensive Benefit package for eligible employees • Healthcare • Various other benefits • Paid Time off • Opportunity to grow as part of the Call Center Career Ladder