Patient Access Specialist III

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $31 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

61st Street Service Corp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1981

🏥 Healthcare

⚕️ Healthcare Insurance

👥 HR Tech

Healthcare • Healthcare Insurance • HR Tech

61st Street Service Corp. is dedicated to transforming patient care by providing service-oriented human resources and payroll management. With a focus on healthcare excellence, the company offers continuous learning and career growth opportunities within a diverse and collaborative environment. Since 1982, they have been committed to improving healthcare services by supporting the workforce that serves patients.

📋 Description

• Provide support to the Columbia West Campus sphere within a system-wide access center • Manage high volumes of patient and customer inquiries and requests • Schedule diagnostic services, physician referrals, appointments, and provide general information on ColumbiaDoctors • Greet patients and answer telephone calls • Communicate insurance participation, financial responsibility, and time-of-service policy • Obtain insurance and demographic information and register it in EPIC • Perform real-time insurance verification and inform patients of service requirements • Collect pre-registration information for outstanding Epic work queue accounts • Perform outbound calls for Epic referral scheduling • Provide support and back-up coverage as needed • Perform faxing, filing, and mail sorting • Resolve escalated insurance-related cases, conduct investigations, collect information, and document issues • Facilitate discussions about complex patient scheduling needs • Communicate with management and care providers to resolve scheduling issues • Train and coach Patient Access Specialists on scheduling protocols • Identify specialists needing additional coaching or training • Assist management with process problems, changes, inter-department communication, feedback, and workflow adjustments • Identify process-improvement opportunities and make recommendations • Work on assigned escalated cases with higher complexity

🎯 Requirements

• High School Diploma or the equivalent required • Minimum of 5 years of relevant experience • Proficiency in medical terminology • Strong proficiency in a wide range of scheduling complexity and related workflows • Advanced customer service skills and problem assessment • Ability and/or past experience in leading and influencing teams and/or team building skills • Intermediate proficiency of Microsoft Office (Word & Excel) or similar software • Prior high volume customer service experience in a call center environment preferred • Bilingual (English/Spanish) a plus

🏖️ Benefits

• Healthcare and various other benefits • Paid Time off • Competitive comprehensive benefit package • Productive environment for employees

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume