Operations Coordinator

Job not on LinkedIn

🔥 19 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Serve Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🚗 Transport

🤖 Artificial Intelligence

💰 $30M Venture Round on 2023-08

Transport • Artificial Intelligence

Serve Robotics is an innovative company focused on revolutionizing the delivery industry with its autonomous delivery robots. The company aims to make delivery services more affordable, sustainable, and convenient by using self-driving robots instead of traditional two-ton vehicles for small deliveries like burritos. Through a commercial deal with Uber, Serve Robotics plans to deploy up to 2,000 robots, marking a significant advancement in the autonomous delivery sector.

📋 Description

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations. • Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions. • Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures. • Open or close depots in accordance with scheduled shift. • Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement. • Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams. • Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans. • Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards. • Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

🎯 Requirements

• Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service) • Strong organizational, collaboration, and problem-solving skills. • Ability to remain calm under pressure with a proactive, can-do attitude toward challenges. • Demonstrated ability to work independently with minimal supervision. • Comfort with spreadsheets (Excel or Google Sheets) • Willingness to work flexible hours, including evenings and weekends, as operations require. • Comfortable driving mid-size utility vehicles as needed. • Valid U.S. driver’s license. • Ability to work nights, weekends, and holidays

🏖️ Benefits

• Offers Equity