Sales Retention Specialist

🕒 April 26

🇺🇸 United States – Remote

💵 $65.8k - $88.1k / year

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Deal directly with our customers to find out what issues they are facing. • Oversee a seamless transition from Sales to Implementation acting as the company equilibrium. • De-escalate complaints/frustrations, guide customers to increased product adoption, offer concessions, billing modification, contract negotiations, and contract amendments. • Analyze customer behavior. • Own Salesforce workflows for creating, updating, and ensuring compliance with escalation ticketing system. • Work with Sales and Onboarding department leads to develop and adapt to save and churn trends. • Ensure the customer’s transition to Implementation is smooth.

🎯 Requirements

• 1-2 years Customer Retention experience. • Salesforce knowledge/experience (reporting, dashboards). • Meticulous attention to detail and demonstrated ability to handle multiple priorities. • Willingness to take initiative (identify problems quickly, proactive communication upstream and downstream, take on out-of-scope responsibilities when needed). • Expert ability to break down complex situations. • Expert ability to make unbiased decisions. • Demonstrated ability and desire to perform hands-on, roll-up-your-sleeves level that will help transform the Pre-Implementation customer retention process. • Effective risk and problem mitigation skills, as well as facilitate timely decisions against action plans. • Advantageous customer service skills. • Advanced communication and interpersonal skills.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.