Senior Customer Advocacy Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $86.6k - $139k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own advocacy strategy and day-to-day execution for assigned ServiceTitan customer segments, Aspire, and FieldRoutes • Manage the end-to-end customer reference process, including advocate identification, recruitment, outreach, matching, scheduling, and follow-through • Develop strategies to scale advocacy programming and increase recruitment, engagement, participation, and contributions • Own and grow the Aspire Ambassadors and FieldRoutes Pathfinder Network programs • Build and grow assigned ServiceTitan advocacy motions, including references, events, recruitment, and other customer engagement opportunities • Develop relationships with advocates and identify customers for references, marketing content, events, research, and advocacy opportunities • Own customer identification and sourcing for content opportunities from initial identification through completion • Partner with Sales, Customer Success, Marketing, Demand Generation, Events, and other stakeholders to activate customers against business priorities • Support customer review programs for Aspire and FieldRoutes • Use program data and reporting to evaluate advocacy health, identify gaps, measure business impact, and recommend growth opportunities • Leverage AI tools for customer and account research, advocate and story identification, insights, reporting, workflow automation, and program scaling • Develop repeatable processes, documentation, and program frameworks • Share best practices and provide guidance and support to other Customer Advocacy team members

🎯 Requirements

• 2-3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or a related field • Experience independently managing and growing customer-facing programs • Ability to move between strategy, program development, and hands-on execution • Strong relationship-building skills and ability to establish trust with customers, including senior stakeholders and highly engaged advocates • Ability to identify opportunities within existing programs and develop initiatives that increase participation, engagement, or business impact • Excellent written and verbal communication skills • Experience influencing and collaborating across Sales, Customer Success, Marketing, Events, and other cross-functional teams • Strong project management skills • Ability to manage multiple programs, stakeholders, deadlines, and priorities independently • Experience identifying compelling customer stories and connecting customer experiences and outcomes to marketing and business priorities • Strong analytical skills and ability to interpret program data, identify trends and gaps, and translate insights into recommendations • Proficiency with generative AI tools • Ability to apply AI to research, analysis, content development, workflow automation, and productivity • Experience with CRM and customer advocacy tools such as Salesforce • Experience with Google Workspace and Slack • Ability to operate independently in an evolving environment while remaining collaborative, customer-focused, and accountable for results

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity • Holistic suite of benefits