Senior Director, Product Management – Accounting

🕒 6 days ago

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ServiceTitan

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Define and own the vision for ServiceTitan's accounting platform • Build scalable accounting products for contractors at different stages of financial maturity • Develop AI-powered accounting features for CFO organizations • Provide thought leadership and strategic clarity on accounting product strategy and roadmap • Collaborate with engineering, design, finance, and go-to-market teams • Identify opportunities to simplify the product and deliver end-to-end results • Partner with customers to validate direction, build trust, and translate pain points into product insights • Lead, grow, and advocate for a team of product managers • Establish standards for rigor, customer empathy, and business impact • Define and monitor metrics covering product quality, adoption, customer sentiment, and business outcomes

🎯 Requirements

• 10+ years of product management experience • Leadership experience in B2B SaaS environments • Deep accounting domain expertise • Understanding of GL structures and AP/AR workflows • Knowledge of ERP systems such as Spectrum, Sage, QuickBooks, NetSuite, or similar • Construction or field services accounting experience is a strong plus • Proven ability to own complex cross-functional product areas • Experience managing architectural decisions with upstream and downstream effects across teams and integrations • Strong judgment about applying AI to accounting workflows • Track record as an influential leader who advocates for teams and builds stakeholder alignment • Excellent communication with technical and non-technical audiences • Experience engaging customers constructively and earning their trust • Bachelor's degree or equivalent practical experience • MBA or graduate degree is a plus but not required

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid insurance options • 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity

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