Senior ServiceNow Business Analyst

🕒 May 22

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Servos

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

☁️ SaaS

🚗 Transport

Government • SaaS • Transport

Servos is a ServiceNow Elite Partner that specializes in digital transformation solutions for public sector organizations. Offering a range of technology solutions such as Citizen Portals, Health & Human Services, and Emergency Services, the company leverages the ServiceNow platform to enhance public safety, commerce, trade, and election processes. Servos focuses on creating automated workflow tools and custom applications that improve service delivery and provide intuitive digital experiences for citizens. The company is committed to modernizing government services and supporting community needs with cutting-edge technology solutions.

📋 Description

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery • Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration • Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed • Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information • Develop a keen understanding of the solutions we implement and our customer’s business

🎯 Requirements

• A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers • A strong communicator that is highly capable of working directly with client stakeholders • Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management • An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies • Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework • Passionate about doing the right thing, no matter how many times it takes • An adventurer who wouldn’t mind traveling up to 20% of the time

🏖️ Benefits

• A family first culture with unlimited PTO after your first year • Health benefits with free coverage for you and competitive rates for your family • 401k match and a variety of other benefits • An investment in your continued growth and development with training opportunities and certifications • The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world