Associate Technical Client Manager

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $29 - $36 / hour

⏰ Full Time

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Act as a liaison between select major clients and the laboratory • Prepare and oversee responses to smaller project quotes • Collaborate with clients and the business development team to schedule and conduct meetings, and generate agendas and meeting minutes • Provide clients with technical support and advice • Respond to phone, web, and email enquiries on complex jobs; provide information and record details in the request tracking tool • Provide technical support for the Business Development Team • Scope and prepare client proposals with operations and sales and forward them to appropriate sales staff • Notify operations of incoming samples after signed quotes or contracts • Participate in client kick-off meetings for larger projects and hand over project management to a project manager once samples are in-house • Follow up with customers to ensure receipt of samples according to contract • Communicate client needs to project managers and operational staff • Handle daily client interactions regarding project requirements and activities before samples arrive • Act as the voice of the customer in the lab and manage business-related Service Quality complaints from enquiry to payment • Resolve sample, documentation, and methodology issues before booking samples for testing • Refer significant new client opportunities to the business development group • Mentor and provide backup for Client Services Associates • Comply with GMP, GLP, and ISO regulatory requirements where involved

🎯 Requirements

• Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or related science • 3+ years experience working as a scientist in a lab environment or equivalent • 2+ years experience in a customer/client contact position preferred • Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC • Strong negotiation, communication, customer relation, and interpersonal skills • Self-starter with an entrepreneurial attitude • Capable of multi-tasking to meet required sample turn-around time and client satisfaction • Must work together with Laboratory Managers on a regular basis • Ability to perform each essential duty satisfactorily with or without reasonable accommodations

🏖️ Benefits

• Medical, dental and vision insurance • Life insurance • Employee wellness programs • 401(k) with company match (immediate vesting upon enrollment) • Employee referral program • Annual bonus target • Online training courses • Virtual and classroom development experiences • Tuition reimbursement program • Paid time-off (vacation, sick, company holidays, floating holidays, volunteer time)