Associate Technical Client Manager, Pharmaceutical

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $29 - $36 / hour

⏰ Full Time

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Act as a liaison between select major clients and the laboratory • Prepare and oversee responses to smaller project quotes • Collaborate with clients and business development to schedule and conduct teleconferences and face-to-face meetings • Generate agendas and meeting minutes for project scoping and quoting • Provide clients with technical support and advice • Respond to complex-job enquiries by phone, web, and email • Record enquiry details in the request tracking tool • Provide technical support to the Business Development Team • Scope project work and prepare client proposals with operations and sales • Notify operations upon receipt of signed quotes or contracts and incoming samples • Participate in client kick-off meetings for larger projects and hand over project management after samples arrive • Follow up with customers to ensure receipt of samples according to contract • Communicate client needs to project managers and operational staff • Handle daily client interactions regarding project requirements before samples arrive • Represent the customer in the laboratory and manage business-related Service Quality complaints from enquiry through payment • Resolve sample, documentation, and methodology issues before booking samples for testing • Refer significant new client opportunities to the business development group • Mentor and provide backup for Client Services Associates • Comply with GMP, GLP, and ISO regulatory requirements

🎯 Requirements

• Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or related science • 3+ years experience working as a scientist in a lab environment or equivalent • 2+ years experience in a customer/client contact position preferred • Thorough knowledge of Regulatory Affairs and Pharmaceutical development with emphasis on CMC • Strong negotiation, communication, customer relation, and interpersonal skills • Self-starter with an entrepreneurial attitude • Capable of multi-tasking to meet required sample turn-around time and client satisfaction • Ability to work together with Laboratory Managers on a regular basis • Must be able to perform essential duties satisfactorily with or without reasonable accommodations

🏖️ Benefits

• Medical, dental and vision insurance • Life insurance • Employee wellness programs • 401(k) with company match (immediate vesting upon enrollment) • Employee referral program • Annual bonus target • Online training courses • Virtual and classroom development experiences • Tuition reimbursement program • Paid time off (vacation, sick, company holidays, floating holidays, volunteer time)