Field Service Technician

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Shape Technologies Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚀 Aerospace

🔧 Hardware

🤝 B2B

Aerospace • Hardware • B2B

Shape Technologies Group is the global leader in ultrahigh-pressure process solutions, designing and supplying high-pressure systems, automation, and accompanying software to industrial manufacturers. The company combines application expertise, total process automation, and data-driven solutions to help customers in sectors like aerospace, electronics, transportation, energy, and automotive achieve greater efficiency, scalability, and value, with a strong emphasis on service, quality, and long-term partnerships.

📋 Description

• Provide troubleshooting and repair service for waterjet equipment • Respond to customer inquiries in person, via telephone and email • Provide extensive training in the safety, operation, and maintenance of waterjet equipment • Process documentation of all activities relating to customer inquiries or field service • Assist in the development of new products and emerging technologies • Be an effective liaison with Engineering and Sales departments regarding customer feedback and new product development • Process requests for replacing defective components in compliance with KMT warranty • Assist other service technicians in their territories with service • Perform other duties as required • Office duties that include accurate record keeping, basic computer knowledge and effective organizational skills are required

🎯 Requirements

• Two years Technical or Associates Degree minimum or combination of education and experience • Preferred B.S. in Mechanical or Electrical Engineering or combination of education and experience • Strong mechanical, hydraulic, plumbing, pneumatic, electrical and electronic skills are required • General diagnostic and troubleshooting capabilities • Independent judgment to analyze and solve technical problems • Proficient with Microsoft Suites and other relevant software • Good keyboarding skills • Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations • Excellent written and verbal communication skills • Positive attitude, initiative and dependability • Demonstrated ability for innovative/creative thinking • Good organizational skills • Ability to work independently with minimal supervision • Ability to quickly learn the company products and parts • Ability to travel 70% or more for on-site work

🏖️ Benefits

• competitive salaries • comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurance, education reimbursement and more