Operations Manager – Medical Records Retrieval

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Set the tone and vision for the respective operation, leading with compassion, respect, accountability and innovation • Organize, lead and participate in client meetings to ensure programs and services meet or exceed customer expectations • Lead functional release-of-information specialists to achieve goals efficiently and profitably • Delegate tasks, make timely decisions and develop team members • Standardize optimal processes with regional counterparts • Set parameters and guidelines to measure performance against objectives • Hire and retain talent, provide direction and accountability, coach and mentor employees, and manage performance • Provide daily onsite coverage when applicable and arrange backup coverage during PTO or out-of-office periods • Maintain time and attendance standards • Partner with domestic and global teams to maintain turnaround time and quality standards; update SOPs and ensure training completion • Conduct weekly one-on-one calls with direct reports • Manage new client implementations and customized projects • Schedule and attend client calls and communicate with clients and Sharecare leadership • Review and follow up on daily report management • Prepare monthly portfolio presentations for senior leadership • Maintain process instructions and conduct client-specific associate training • Partner with Solutions and IT to troubleshoot connectivity issues • Monitor daily tracking and respond to client delivery and quality concerns • Assist with annual budgeting and fiscal planning • Review and improve financial performance, including revenue, expenses, profits and margins • Cultivate client relationships and assess growth opportunities • Strengthen client relations, identify growth opportunities and facilitate new relationships • Coordinate with Client Success to ensure customer satisfaction

🎯 Requirements

• Bachelor’s degree and prior experience, preferred • High proficiency in Microsoft products required, including Outlook, Word and Excel • Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines • Superior communication skills • Outstanding customer service with strong negotiation skills • Detail oriented, with strong analytical and effective problem-solving skills • Ability to handle confidential materials and information professionally • Availability to travel as needed, potentially extensively with overnight stays • Ability to sit or stand for long periods of time • Physical ability to lift and carry 25 lbs. of materials • Speaking and hearing ability sufficient to communicate effectively • Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks • Maintain current and annual HIPAA certification • Maintain patient, employee and volunteer privacy and access information only on a need-to-know basis • Comply with corporate integrity and security regulations • Report unethical, fraudulent or unlawful behavior or activity

🏖️ Benefits

• Equal Opportunity Employer • E-Verify employer • Opportunity to work remotely • Employee engagement and development opportunities