ROI Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilled or unfulfilled Release of Information requests for patient medical records • Assist Release of Information Specialists with medical-record fulfillment issues • Ensure compliance with HIPAA rules and regulations and applicable state and federal Release of Information laws • Perform data entry and quality-control measures for medical-record requests • Communicate with Customer Service and other departments to answer questions and resolve request-fulfillment issues • Research and resolve workflow and record issues quickly to minimize turnaround delays • Identify and escalate critical and important issues to management • Report unethical, fraudulent, or unlawful behavior or activity • Participate in required education for corporate compliance and role-specific functions

🎯 Requirements

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required; 1 year or more preferred • Ability to use internal electronic-based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook • Attention to detail • Ability to work in a fast-paced, production-oriented environment • High level of reliability, productivity, and professionalism • Good written and oral communication skills • Ability to work independently and be productive with little supervision • Ability to sit or stand for long periods of time • Physical ability to lift and carry 25 lbs. of materials • Manual dexterity and strength sufficient to enter information via a computer keyboard for long periods, write notes, and handle paperwork and supplies • Eyesight sufficient to read documents and accurately view computer-monitor information • Speaking and hearing ability sufficient to communicate effectively • Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks • Maintain privacy of patient, employee, and volunteer information on a need-to-know basis • Comply with corporate integrity and security obligations • Maintain current and yearly HIPAA certification

🏖️ Benefits

• Equal Opportunity Employer • E-Verify user • Annual HIPAA certification and compliance education