Digital Support Analyst

Job not on LinkedIn

🕒 March 14

🌾 Iowa, Tennessee – Remote

🌾 Iowa – Remote 🎸 Tennessee – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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SHAZAM Network - ITS, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

SHAZAM Network - ITS, Inc. is a nonprofit organization that provides comprehensive payment processing solutions to financial institutions. They specialize in offering cost-effective products and services, including a payments network, digital banking solutions, risk mitigation, and marketing support. SHAZAM is dedicated to empowering its partners by offering innovative technologies and tailored learning opportunities to help them achieve their business goals.

📋 Description

• Respond to client inquiries related to online banking, mobile banking, account access, file structure and digital transactions. • Troubleshoot technical issues, including login, navigation errors, and system functionality concerns. • Assist customers in understanding and using product features, tools, and security protocols. • Escalate complex or unresolved issues to appropriate internal teams and follow up as needed. • Document all customer interactions, reported issues, and resolutions in accordance with internal procedures. • Monitor and identify recurring technical or operational issues and communicate trends to management. • Maintain current knowledge of digital and document retention systems, updates, and security requirements. • Track, troubleshoot and communicate complex client issues internally and with a client audience. • Attend, schedule and plan virtual meetings and training sessions.

🎯 Requirements

• Minimum of 2 years’ experience in client-facing roles • Experience in banking, digital banking, ACH, technical help, or related field preferred • Remote technical help desk or support experience helpful • Adept at utilizing a CRM solution to log and track client inquiries and knowledge of Salesforce helpful • Proficient in Microsoft Office Suite, including Teams.

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) retirement plan with company match • Flexible spending and health savings accounts • Life insurance and short- and long-term disability provided at no cost • Time away from work – PTO, VTO, paid parental leave, and company holidays • Educational assistance