Fraud Specialist

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🌾 Iowa, Oklahoma, +1 more states – Remote

🌾 Iowa – Remote 🌪️ Oklahoma – Remote 🎸 Tennessee – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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SHAZAM Network - ITS, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

💳 Fintech

🏦 Banking

☁️ SaaS

Fintech • Banking • SaaS

SHAZAM Network - ITS, Inc. is a nonprofit organization that provides comprehensive payment processing solutions to financial institutions. They specialize in offering cost-effective products and services, including a payments network, digital banking solutions, risk mitigation, and marketing support. SHAZAM is dedicated to empowering its partners by offering innovative technologies and tailored learning opportunities to help them achieve their business goals.

📋 Description

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity. • Acquire a comprehensive understanding of fraud case management through our fraud detection system. • Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity. • Demonstrate professional and respectful interaction with internal and external customers.

🎯 Requirements

• Experience in banking, financial services, or fraud detection is helpful but not required. • Demonstrated reliability and dependability in a metrics-driven environment. • Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude. • Must be passionate about contributing to an organization focused on continuously improving and reaching goals. • Experience in using Microsoft Office. • Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

🏖️ Benefits

• Monthly incentive pay, with an annual employee bonus program. • Pay differential for bilingual individuals. • Supportive, collaborative, inclusive, and diverse workforce. • Career learning, development, and growth opportunities. • Culture of respect and dignity, teamwork, honesty, and integrity. • Excellent benefits: Health, dental, and vision insurance. • 401(k) retirement plan with company match. • Flexible spending and health savings accounts. • Life insurance and short- and long-term disability provided at no cost. • Time away from work – PTO, VTO, paid parental leave, and company holidays. • Educational assistance. • Professional Certification Bonus program.