Patient Outreach Supervisor – Pharmacy Technician

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies. • Coach Patient Outreach Coordinators on calling best practices, conversational techniques. • Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records. • Manage all aspects of ADP, PTO, and Time Reports for team members. • Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators. • Report on hiring needs based on implementation roll outs.

🎯 Requirements

• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred • Required 5+ years customer support, client services, sales with a demonstrated and proven sales record. • Ability to establish credibility within a team environment. • Strong phone skills, highly proficient in Microsoft Office particularly Excel and Word. • Energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company.

🏖️ Benefits

• California residents employed by or applying for work at Shields have certain privacy rights. • Equal employment opportunities to all employees and applicants for employment.