Patient Support Supervisor – Pharmacy Technician

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Lead and manage a team of Patient Support Associates • Provide coaching, performance management, and development • Support hiring, onboarding, and training • Motivate team members in both remote and onsite environments • Ensure medication access through refills, prior authorizations, and financial assistance • Manage support across hospitals/clinics to ensure timely patient care • Maintain service level goals and quality standards • Oversee pharmacy workflows (claims, deliveries, coordination of care) • Conduct system audits and manage workflow efficiency • Partner with hospital stakeholders through regular meetings • Lead team meetings, track performance, and identify improvements • Collaborate cross-functionally on projects and process enhancements • Manage PTO, timekeeping, and reporting • Coordinate training and system access • Maintain confidentiality of sensitive healthcare data

🎯 Requirements

• Active Pharmacy Technician registration + CPhT certification • 3+ years pharmacy technician experience (specialty preferred) • Leadership experience • High School Diploma or GED required • Bachelor's degree (preferred or in progress) • Strong leadership, coaching, and communication skills • Ability to influence and collaborate across teams • Operational and project management expertise • Proficiency in Microsoft Excel & Word • Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus) • Highly organized, patient-focused, and detail-oriented

🏖️ Benefits

• 20% travel for remote roles outside core locations