Senior AI Product Builder

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Logo of ShipBob, Inc.

ShipBob, Inc.

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Own the full product loop end-to-end: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff. • Own ShipBob's MCP server and merchant-facing chat capabilities end-to-end. Define the agent surface, ship the integrations, measure adoption. • Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time — without coaching. • Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob’s architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Participate in architecture reviews alongside Engineering as the product judgment seat — the person making the build-vs-buy-vs-defer call on the room’s behalf. • Additional duties and responsibilities as necessary. • Your first 90 days: • Days 1–30 — Map the domain. Understand the ShipBob operating and commercial mode, examine the ODM codebase, anchor on the purpose and value of the domain, and stakeholder conversations to triangulate the top three active bets. Demo a throwaway prototype back to the pod. • Days 30–60 — Ship your first PR. Small and safe is fine. The point is proving the loop, not the size of the change. • Days 60–90 — Make a real call. Define and instrument the metric for one real bet, with the kill threshold set at spec time. Make at least one rollout-or-kill call on the data, in front of the team.

🎯 Requirements

• 5+ years of product management, product engineering, or equivalent experience, with demonstrated hands-on AI tool usage in a professional context. • Demonstrated ability to write story/specs that AI tools can act on directly — state machines, business rules, data contracts, edge cases — not narrative PRDs. • Technical fluency: can read a data model, evaluate an API contract, and identify when AI-generated code deviates from the target architecture. • Track record of shipping working prototypes or production code, not just Figma mocks or slide decks. • Solid outcome ownership: sets success metrics and kill thresholds at spec time and tracks them after launch. • Experience working in supply chain, fulfillment, logistics, transportation, or e-commerce technology. • Comfortable operating in a fail-fast culture. Being wrong fast is a feature here — staying slow to look right is the failure mode. • Excellent written communication: you write specs, not meeting notes.

🏖️ Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

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