Forward Deployed Product Manager

🕒 May 15

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value • Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits • Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them • Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next • Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social • Design evaluation systems: QA suites, automated testing, performance monitoring • Run full launch cycles from internal testing to GA, including customer enablement • Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities

🎯 Requirements

• 5+ years in PM, solutions engineering, forward deployment, or technical account ownership • AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks • You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate • You've lived the problems customers are trying to solve - you know what great CX looks like from the inside • You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly • You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy • You ship features, write docs, run demos, and measure what matters • Remote - Canada, Latin America preferred

🏖️ Benefits

• Meaningful impact. Your work directly shapes our product and company. • Globally distributed team working at the bleeding edge of CX and AI. • Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • The thrill of building something new. Join us at a stage where your contributions matter most. • AI-fluency. Make AI your second nature. • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.