Strategic Account Manager

🕒 August 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own the commercial relationship for Siena’s highest-value Growth and Strategic accounts from post-onboarding through long-term growth • Drive renewals, expansion, executive trust, net dollar retention, and expansion quota attainment • Build concrete account plans covering commercial, operational, and CX metrics and timelines • Monitor account health, communicate with customers, and bring in deployment strategists when performance slips • Maintain stakeholder maps and build durable relationships with executive decision-makers • Lead commercial reviews, executive account mapping, account planning, in-person workshops, account visits, and QBRs • Own renewal negotiations and independently identify and close expansion opportunities • Navigate procurement, pricing, and contract tradeoffs • Quantify and communicate customer ROI using cost savings, efficiency, and revenue-impact metrics • Develop product expertise and connect Siena’s AI agent capabilities to customer business outcomes • Turn customer problems into clear problem statements and execution plans • Participate in cross-functional projects and build internal partnerships

🎯 Requirements

• Startup background essential; comfortable in fast-paced, ambiguous environments and wearing many hats • 3+ years of experience in account management, customer success management, or a client-facing commercial role involving technical, complex software solutions • E-commerce or CX industry experience strongly preferred • Demonstrated success independently renewing and expanding enterprise customers in complex, high-value accounts • Negotiated at least one $100k+ deal • Experience managing complex organizations and selling to multiple stakeholders • Experience working closely with product and engineering teams • Experience analyzing usage patterns and competitive landscapes and translating data into actionable account strategies • Self-directed, proactive, and solution-oriented • Able to balance empathy with commercial impact and challenge the status quo when needed • Hands-on prompt engineering experience; able to optimize AI responses, train conversation flows, and refine model outputs • Must have built an agent, automated a workflow, or created a tool; experience beyond transcription tools or using ChatGPT for emails • Comfortable with a rapidly evolving AI landscape and able to apply current AI capabilities to work • Experience with a native AI technology company is a bonus • Comfort with API integrations, conversation flow design, and business intelligence tools is a bonus

🏖️ Benefits

• Great salary plus equity or stock grants • Learning budget • Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) • Quarterly budget for new tools • Globally distributed, async-first work environment • Autonomy to solve problems without a manager in your inbox