Patient Contact Center Specialist, Bilingual English/Spanish

🔥 41 minutes ago

🦌 Connecticut, New Jersey, +3 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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SightMD

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1963

🏥 Healthcare

👥 B2C

💄 Beauty

Healthcare • B2C • Beauty

SightMD is a multi-state eye care practice and network of ophthalmology clinics serving patients across New York, New Jersey, Connecticut, and Pennsylvania. The group offers comprehensive clinical and surgical eye care — including LASIK and laser vision correction, cataract surgery, glaucoma management, retina and cornea care, pediatric eye services, and audiology/hearing services — as well as cosmetic and oculofacial plastic procedures. SightMD emphasizes patient-centered care, advanced technology, clinical research, and expanded access through numerous locations and a centralized administrative services partner.

📋 Description

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service • Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable • Forward customer requests to appropriate departments when needed • Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date • Document all call information according to standard operating procedures • Maintain patient privacy according to HIPAA regulations • Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines • Handle outbound calls upon request • Other duties as assigned and directed by your supervisor

🎯 Requirements

• Excellent written, verbal, and listening skills • Prior experience in a Call Center or Customer Service environment • Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing • Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills • Excellent customer service skills and the ability to remain calm in stressful situations • Bilingual English/Spanish

🏖️ Benefits

• Remote position • Medical/Prescription Drug Coverage • Dental Insurance • Vision Insurance • Company Paid Term Life Insurance & Long-Term Disability • Supplemental Insurance Benefits • Employee Assistance Program (EAP) • Retirement Plan - 401(k) • Paid Time Off (PTO) • Paid Holidays