Application System Analyst II

Job not on LinkedIn

🔥 53 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Provide Tier 2 and Tier 3 application support for medium- to high-complexity enterprise applications. • Troubleshoot, analyze, and resolve application issues while maintaining excellent customer service. • Follow ITIL-based incident, problem, and change management processes. • Participate in an on-call rotation to provide 24/7 application support coverage. • Document incidents, root causes, resolutions, and workarounds in call-tracking and knowledge management systems. • Coordinate issue resolution with software vendors and internal technical teams. • Analyze recurring issues and recommend preventive solutions and process improvements. • Support SEV1 and SEV2 application outages and service restoration efforts. • Collaborate with infrastructure, network, and technical teams to identify system dependencies and root causes. • Maintain SLA compliance and support operational excellence initiatives.

🎯 Requirements

• Bachelor's Degree required. • Experience providing Tier 2/Tier 3 application support. • Strong troubleshooting and problem-resolution skills. • Experience supporting enterprise business applications. • Knowledge of ITIL processes including Incident, Problem, and Change Management. • Ability to work independently with minimal supervision. • Excellent written and verbal communication skills. • Strong documentation and knowledge management experience.

🏖️ Benefits

• Full-Time | Monday–Friday | On-Call Rotation Required