Assistant Director for Operations

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏳ Contract/Temporary

🔴 Lead

⚙️ Operations

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Review and respond to routine Handshake account requests, verifying eligibility and approving, updating, or routing accounts • Support alumni account requests and direct users to appropriate career offices or registration processes • Make routine account corrections when documentation is available • Monitor the shared Handshake operations inbox and respond to common questions • Troubleshoot basic login, account activation, email verification, and profile access issues • Follow up with users and escalate unresolved technical issues • Support appointment access questions and flag incorrect appointment access • Review routine employer account and job posting questions and identify potentially fraudulent or unusual postings • Correct routine user information and apply established administrative labels or values • Assist with small-scale data cleanup projects • Serve as first point of contact for routine Handshake operational questions • Maintain notes, trackers, and documentation of changes, pending requests, escalated cases, and recurring issues • Prepare brief weekly summaries of request volume, outstanding items, and issues requiring permanent staff attention • Coordinate with designated CCD staff members and attend limited check-in meetings • Monitor and respond to routine VMock access and support requests • Troubleshoot VMock login, account activation, module access, and resume-upload issues • Confirm VMock module and school or program group assignments • Process routine VMock access, extension, and profile-correction requests • Provide basic guidance on Resume, SMART Editor, Cover Letter, and Interview modules • Track recurring VMock issues and unresolved requests • Update internal instructions, response templates, and process documentation as time permits • Organize shared files and administrative records • Compile FAQs and recurring support issues • Assist with Handshake communications or training materials • Support routine operational projects with clear instructions and defined outcomes • Escalate policy questions, unusual cases, system issues, configuration changes, vendor-related issues, and sensitive decisions to permanent staff

🎯 Requirements

• Prior experience with Handshake or a comparable career services / recruiting platform preferred • Willingness and ability to learn the system quickly required • Comfort following established procedures and documented guidelines • Sound judgment about when to escalate rather than improvise • Strong written and verbal communication skills • Ability to communicate clearly and professionally with students, alumni, employers, and staff • Attention to detail when reviewing account and eligibility information • Track record of handling sensitive, confidential information appropriately • Basic troubleshooting skills • Comfort navigating web-based platforms • Ability to work independently on routine tasks • Ability to maintain clear documentation and handoff notes • Prior experience with Boston University systems and policies is a plus but not required • Should be local to Boston, Massachusetts

🏖️ Benefits

• Remote work • Part-time schedule of 20 hours per week • 2 months contract • Temporary role supporting a professional staff member's FMLA leave