Healthcare Case Management Coordinator

Job not on LinkedIn

🔥 8 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Handle approximately 30–40 inbound calls daily from members regarding home healthcare services and healthcare benefits • Serve as a point of contact between members, healthcare providers, case managers, and clinical staff • Provide administrative and operational support to case managers and disease management teams • Track and maintain important information related to member cases • Communicate with healthcare providers to coordinate necessary services for members • Assist nurses and case managers with workload management and follow-up activities • Support case documentation and maintain accurate member records • Coordinate with internal healthcare teams to facilitate effective case and disease management • Ensure professional, timely, and customer-focused communication with members

🎯 Requirements

• Minimum of 2 years of experience in a call center, doctor's office, healthcare customer service, or related customer service position • Excellent verbal and written communication skills • Strong customer service skills and professional telephone etiquette • Comfortable handling a high volume of inbound calls • Strong computer skills and ability to perform computer-based work throughout the day • Proficiency in Microsoft Office, including Outlook, Excel, and Word • Excellent organizational skills and attention to detail • Ability to multitask and work effectively in a team environment • Professional, polite, and customer-focused attitude • Must be a U.S. Citizen • Previous healthcare or medical office experience preferred • Familiarity with medical terminology preferred • Experience with healthcare benefits and home healthcare services preferred • Previous experience in member services, patient support, or case management coordination preferred • Experience working with nurses, case managers, or other clinical professionals preferred

🏖️ Benefits

• 100% remote work opportunity • 7-month contract-to-hire assignment • Opportunity to support healthcare professionals and clinical teams • Gain experience in healthcare operations and case management • Potential for long-term employment

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