Senior Architect – Chat Platform

Job not on LinkedIn

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟠 Senior

🏛️ Architect

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Lead the design and specification of large, complex architectures, solutions, and infrastructure elements for the enterprise Chat Platform • Focus on new feature delivery, high platform availability, low latency, and long-term scalability • Drive application of cloud-native technologies including GCP services, TypeScript, Node.js, Dialogflow, and GECX • Make strategic technical decisions for initiatives such as IVA Voice, AI Agents, and Genesys contact center integrations • Provide technical advice, coaching, and mentorship to engineers, developers, and team members • Lead resolution of complex architectural and technical challenges • Initiate and lead improvement programs to enhance system reliability and performance • Establish, clarify, and communicate functional and non-functional requirements • Bridge technical and non-technical stakeholder groups • Evaluate emerging AI/ML, cloud infrastructure, and conversational interface technologies • Align technical roadmaps with business strategy

🎯 Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a closely related discipline • Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure) • Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements • Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents) (preferred) • Experience integrating chat platforms with enterprise contact center solutions such as Genesys (preferred) • Health Insurance or regulated industry business knowledge (preferred) • Expertise in Google Cloud Platform (GCP), including Cloud Run, Pub/Sub, Firestore, and BigQuery • Knowledge of cloud-native architecture and Terraform / Infrastructure as Code • Experience with Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, and Genesys integration • Proficiency in TypeScript, Node.js, WebSockets, and distributed systems design • Experience with CI/CD pipelines and observability, monitoring, and logging strategies • Knowledge of high-throughput/low-latency system design, application security, and authentication patterns • Preferred certifications: Google Cloud Architect Certification, Enterprise Architect (SCEA), and Project Management / Agile Certifications