Contact Center Inbound Sales Agent

🕒 June 4

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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SimpliSafe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🔒 Cybersecurity

🛍️ eCommerce

👥 B2C

Cybersecurity • eCommerce • B2C

SimpliSafe is a company dedicated to making home security accessible to everyone. They are disrupting the home security industry through innovative solutions that provide protection and peace of mind to their customers across the U. S. and the UK. SimpliSafe fosters a culture of belonging within their workforce, promoting diversity, personal growth, and a customer-obsessed mission to ensure every home is secure.

📋 Description

• Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs. • Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc. • Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers. • Perform customer follow-up activities including quotes, information requests, etc. • Properly collect and input customer information for proper customer identification. • Make recommendations of special promotions and affiliated partner’s products and services.

🎯 Requirements

• Proven success in an inbound / outbound phone-based sales environment • Enhanced listening skills to help identify the best solution for the customer • Comfort with technology and ability to provide technical assistance for consumer electronics • Proven record of outstanding attendance and timeliness in a structured environment • Strong work ethic and the drive to contribute to company goals. • Clear and effective communication skills, both written and verbal. • Ability to work at times either independently and / or in a team setting. • Ability to prioritize in a fast-paced environment, excellent time management skills. • Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback. • Strong commitment to customer happiness and satisfaction.