Customer Success Manager

🕒 May 18

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

SaaS • Marketing • Analytics

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries. • Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements. • Consistently meet or exceed customer retention goals and applicable success metrics. • Work closely with internal resources on escalation and resolution processes for critical customer issues. • Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product. • Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely).

🎯 Requirements

• 3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management. • Prior experience leading technical implementations and supporting technical relationships with large companies. • Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies. • Consistent record as a top performer in a customer success role understanding client’s needs. • Passionate about working in a high-touch customer-facing role and interest for complex technology. • Self-starter, excellent communication and presentation skills, highly refined interpersonal skills. • Enjoys working in a fast-paced, growth environment. • Positive, “can-do” attitude!

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development