Customer Engagement Specialist

🕒 May 15

🌵 Arizona, Illinois, +3 more states – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SORACOM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

Soracom is a global provider of smart IoT connectivity, offering cloud-native wireless service designed specifically for the needs of connected devices.

📋 Description

• Generate qualified leads through outbound phone and email prospecting • Working closely with our Marketing team to qualify inbound leads • Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo • Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified • Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives • Meeting or exceeding set monthly goals • Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories • Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

🎯 Requirements

• Must be fluent in English and possess excellent writing skills • Legally eligible to work in the United States • Ability to grasp basic technical concepts • Strong listening/communication skills and ability to adjust communication style to their target audience • Able to connect to their audience via phone and video conferencing • Be autonomous and driven, with a positive and enthusiastic attitude • Able to work from home and has a dedicated and quiet focus area or workspace • Ability to thrive in a growing, fast-paced work environment • Proficiency in Microsoft Office Suite and/or Google Suite • Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks • Ability to learn and willingness to adapt through coaching • Comfortable and exceptional at managing their own time • Bachelor’s Degree or relevant experience preferred • Experience working with Salesforce, Outreach and/or Zoominfo • Knows the basic IT around servers, networking, and AWS services • Has previous working experience or exposure to Slack • Experience working with a variety of partnership models and stakeholder types is a plus • WFH experience • Spanish language skills are a bonus

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Stock Option Plan