Claims Analyst – Temp

🔥 0 minutes ago

🌐 United States, Canada – Remote

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💵 $18 - $30 / hour

⏳ Contract/Temporary

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Sirva

Sirva

1001 - 5000 employees

📦 Logistics

🤝 B2B

🏠 Real Estate

Logistics • B2B • Real Estate

Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.

📋 Description

• Settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt • Manage customer expectations while thoroughly investigating claims • Review customer correspondence, client contract terms, and information from all parties involved • Assign repair firms to assess damages and complete repairs as needed while mitigating cost • Determine liability and charge back appropriate parties based on findings • Verify and investigate all aspects of claims to establish legal liability and identify and notify accountable parties • Use contract paperwork, agreements, repair firm assessments, and customer communication to assess liability and investigate claims • Maintain precise records of all aspects of the move to support approval or denial decisions • Instruct repair firms to provide inspection and repair reports for precise and timely settlement • Assess claimed item values and evaluate repair alternatives versus cash-out options • Distinguish pre-existing damage from transit-related damage • Review carrier liability and present settlement proposals to customers • Negotiate disputes regarding initial offers and finalize settlements in compliance with legal carrier liability and contractual terms • Complete various assigned projects

🎯 Requirements

• Minimum 1-3 years in Claims or Customer Service setting • Excellent verbal, written, and problem-solving skills • Personal Computer experience required, including Microsoft Word and Excel • Must be organized and able to multi-task

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