
1001 - 5000 employees
📦 Logistics
🤝 B2B
🏠 Real Estate
Logistics • B2B • Real Estate
Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.
🔥 0 minutes ago
🌐 United States, Canada – Remote
💵 $18 - $30 / hour
⏳ Contract/Temporary
🟢 Junior
📋 Claims Specialist
🚫👨🎓 No degree required
👻 Ghost score 0%
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1001 - 5000 employees
📦 Logistics
🤝 B2B
🏠 Real Estate
Logistics • B2B • Real Estate
Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.
• Settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt • Manage customer expectations while thoroughly investigating claims • Review customer correspondence, client contract terms, and information from all parties involved • Assign repair firms to assess damages and complete repairs as needed while mitigating cost • Determine liability and charge back appropriate parties based on findings • Verify and investigate all aspects of claims to establish legal liability and identify and notify accountable parties • Use contract paperwork, agreements, repair firm assessments, and customer communication to assess liability and investigate claims • Maintain precise records of all aspects of the move to support approval or denial decisions • Instruct repair firms to provide inspection and repair reports for precise and timely settlement • Assess claimed item values and evaluate repair alternatives versus cash-out options • Distinguish pre-existing damage from transit-related damage • Review carrier liability and present settlement proposals to customers • Negotiate disputes regarding initial offers and finalize settlements in compliance with legal carrier liability and contractual terms • Complete various assigned projects
• Minimum 1-3 years in Claims or Customer Service setting • Excellent verbal, written, and problem-solving skills • Personal Computer experience required, including Microsoft Word and Excel • Must be organized and able to multi-task
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