Senior Manager, Client Operations

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🏈 Alabama, Connecticut, +2 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Surgical Information Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

Surgical Information Systems is a healthcare-focused software and services company that provides cloud-based perioperative and ambulatory surgery center (ASC) management solutions. Their SIS Complete platform includes EHR/clinical documentation, anesthesia and surgery documentation, analytics, revenue cycle management (RCM) services, and compliance tools tailored for ASCs and hospitals. SIS delivers SaaS products plus tech-enabled billing, coding, transcription, and compliance services to improve clinical, financial, and operational performance for surgical providers.

📋 Description

• Play a key leadership role in guiding a revenue cycle team/region within a multi-client medical billing service environment • Lead through managers, shaping consistent strategies, and driving best-in-class service • Use proactive communication and sound decision-making to support successful outcomes • Partner closely with managers and associates to identify needed staffing, tools, coaching, and training • Drive a team-wide commitment to delivering quality service by meeting or exceeding established metrics • Promote high productivity and high-quality work among the team • Coach managers on effective time management, organization, and metric-driven performance • Measure and evaluate managers against established goals for their assigned CBO • Monitor staffing alongside the Revenue Cycle Manager and communicate needs effectively to leadership • Engage managers in performance management activities • Meet regularly with managers to provide feedback and guidance • Participate in performance improvement planning, strategic planning, project development • Respond to questions and concerns using data and analytical observations • Manage new client onboarding with the project management team • Ensure compliance with applicable employment laws.

🎯 Requirements

• High school graduate or GED certification, AA degree in Management Preferred • 3–5 years of management experience • Experience in an Ambulatory Surgery Center, surgical hospital, hospital billing, or other medical setting • Experience managing forecasting, scheduling, and time management • Experience with performance management and coaching activities across high-performing teams • Experience interviewing candidates and selecting talent based on the needs of the team • Superior customer service skills and a strong customer-service orientation • Strong critical thinking, analytical, and problem-solving skills • Effective written and verbal interpersonal communication skills, with the ability to communicate successfully with a variety of staff levels • Excellent organizational skills, with the ability to manage multiple projects and competing tasks and priorities.

🏖️ Benefits

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance • Vacation/Sick time • 401(k) retirement plan with company match • Paid Holidays • SIS Cares Day • Hybrid environment depending on the role