Senior Endpoint Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SitusAMC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

💰 Private equity on 2020-05

Consulting • Logistics • Real Estate

SitusAMC is the leading independent provider of services, data, analytics, and technology that power the full lifecycle of commercial and residential real estate finance. The company delivers underwriting and investment advisory, securitization and capital markets support, primary and special servicing, portfolio and asset management, valuations, loan fulfillment, compliance and diligence, and staffing/outsourcing solutions. SitusAMC serves lenders, investors and servicers with market research, analytic tools and technology platforms across the US and Europe to support origination, transaction execution, servicing, and valuation of real estate assets.

📋 Description

• Work with user groups to ensure operational stability and applications meet business needs • Build relationships with key user and operation groups to identify and resolve business issues • Coordinate with department managers across organizational lines • Resolve information services problems by analyzing issues, determining appropriate action, providing tactical direction, and reallocating resources • Market and train the user community on Endpoint Services products, services, features, and processes • Maintain customer satisfaction regarding reliability and functionality of supported computers • Generate and monitor management reporting tools • Evaluate and select hardware standards, including global laptops • Negotiate bulk hardware purchases with manufacturers and resellers • Manage endpoint provisioning, including imaging, policies, and software packaging • Plan and execute global deployments, including security patching, OS updates, software deployment, and group policy changes • Lead technical projects, including budget responsibility, implementation monitoring, and vendor relationship management • Forecast systems needs for endpoint management operations • Assess, plan, implement, monitor, and report on endpoint KPIs related to patching and lifecycle management • Oversee requests, incidents, and problems related to Endpoint Management • Participate in root cause analysis of widespread operational issues • Escalate operational and service desk issues to upper management and participate in remediation planning • Provide weekly, monthly, and ad hoc KPI and trend reporting to upper management • Communicate outage and emergency activities to the organization • Manage vendor relationships for daily operational needs • Improve Service and Business Level Agreements for Endpoint Management • Perform post-resolution follow-ups with end users and team members • Alert upper management to emerging trends in incidents and ITIL processes • Handle confidential data responsibly • Continuously improve technical and management skills • Review and suggest revisions to SOPs and FAQs • Perform other duties assigned by the manager

🎯 Requirements

• Associate degree in technical field or equivalent combination of education and experience • Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent • 6 years of experience in Endpoint Management or related field • CompTIA Network+ and A+ certifications are a plus • Microsoft certifications are a plus • Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations • Extensive experience with VDI, Active Directory, O365, Windows OS and File shares • Familiarity with Windows Server OS 2012 and above • Proficiency in basic network and security fundamentals • Exceptional written and oral communication skills • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills • Strong documentation skills and willingness to assist with documentation • Ability to work as part of a team and individually as required by specific project needs • Excellent time management and prioritization skills • Patience, thoroughness, and innovation • Ability to work independently with minimal supervision • Ability to conduct research into a wide range of computing issues • Ability to absorb and retain information quickly • Ability to present ideas in user-friendly, business-friendly, and technical language • Highly self-motivated and directed • Attention to detail • Ability to effectively prioritize and execute tasks in a high-pressure environment • Exceptional customer service orientation • Ability to physically handle and set up technology equipment, including lifting up to 50 lbs

🏖️ Benefits

• Discretionary bonus eligibility • PTO • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K • Full time employment • Career growth opportunities • Training opportunities