Customer Success Manager

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SIVAD Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

SIVAD Consulting is a woman-owned hiring partner and consulting firm based in Maryland that provides tailored recruiting and talent-acquisition services. The company offers recruiting management, staff augmentation, resource management, sourcing specialists, program/project managers, and business process analysis and re-engineering to corporate, government (including classified and non-classified contracts), and nonprofit clients. SIVAD emphasizes strong client relationships, time-sensitive delivery, and creating a positive candidate experience while supporting the full hiring lifecycle.

📋 Description

• Conduct onboarding calls with new customers and train them to use the product • Complete technical implementation steps and help customers realize value quickly • Host working sessions, check-in calls, team training sessions, and QBRs • Facilitate adoption of core features and advanced/upsell products • Coordinate with Account Executives to identify renewal risks • Maintain high first-renewal and overall retention rates • Proactively engage existing accounts to ensure they continue reaching their goals • Respond promptly to inbound support inquiries • Create customer education materials, including video feature overviews and user guides • Drive expansion revenue and increase MRR for existing accounts • Document best practices and create customer-engagement templates for key milestones and user personas • Help improve internal processes to reduce friction and support customer success

🎯 Requirements

• Work experience specifically in Customer Success, or at least some customer/client-facing experience • Ability to navigate and teach customers about complex software products and features • Keen attention to detail, thoughtfulness, and a customer-centric mindset • 2–3 years of experience in a customer-facing role at an early-stage SaaS startup • Bookkeeping or accounting industry experience is required • Upbeat, interesting, positive personality • Passionate, driven, motivated • Interested in working at a startup and taking on additional responsibilities • Experience with implementing/onboarding customers onto a software platform and driving product adoption (nice-to-have) • Proven track record of high renewal or retention rates; upsells or revenue-driving activities are a bonus • Familiarity with modern SaaS tools such as Slack, Notion, and/or Salesforce • Comfortable in an environment where things move quickly