Customer Success Specialist

🔥 0 minutes ago

🏄 California, Colorado, +10 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $75k - $100k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sketchy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

Sketchy is an innovative learning platform designed to enhance education for medical and healthcare students through engaging visual storytelling. The company focuses on helping students master complex concepts by transforming traditional study materials into memorable and fun videos. With a proven track record of improving exam scores and user satisfaction, Sketchy is widely utilized by students preparing for medical exams such as the MCAT, PA, and nursing licensure tests.

📋 Description

• Support a portfolio of institutional accounts by responding to customer questions, conducting regular check-ins, and coordinating follow-up. • Escalate strategic or leadership-level issues to the Institutional Customer Success Manager. • Support new client onboarding, account setup, implementation, training, and ongoing education. • Provide resources and best practices that help customers use Sketchy effectively. • Respond to and triage student and faculty support requests. • Escalate technical issues to the Support team and track recurring questions. • Monitor customer usage and engagement and prepare customer-facing reports and presentations. • Identify accounts that may benefit from additional outreach or support. • Partner with Sales and the Institutional team on renewal preparation, retention initiatives, and account planning. • Help identify potential expansion opportunities. • Gather and document customer feedback and coordinate with Product and Support to resolve issues. • Maintain accurate customer records and activity in CRM and Customer Success systems, such as HubSpot. • Coordinate institutional communications, resources, and related initiatives with internal partners. • Use approved AI tools for meeting notes, follow-up drafting, customer resource preparation, summarization, and routine account administration. • Validate AI outputs and protect customer information.

🎯 Requirements

• 1–3 years of experience in Customer Success, Account Management, Client Services, Customer Support, Education, SaaS, or a related customer-facing role. • Bachelor’s degree in Business, Communications, Education, or a related field, or equivalent relevant experience. • Basic proficiency with AI tools for prompting, summarization, drafting, research, or routine workflow support. • Ability to validate AI outputs and follow company data and privacy guidelines. • Ability to travel up to 1-2 times per quarter for conferences, educational events, and meetings. • Experience in medical or health-professions education is a plus. • Nursing or NP program experience is a plus. • Familiarity with HubSpot or a similar CRM. • Comfort working with usage data in spreadsheets.

🏖️ Benefits

• Remote First - Make a difference from wherever you want to work. • Flexible Time Off - No accruals, just real work-life balance. • 100% Individual Health Coverage - We got you covered! • Equity - From day one, you’ll have a stake in our future growth. • 401(k) - We support your financial future with up to 5% matching. • Team Events -Get to know the team at an annual company retreat and more. • Annual Work Anniversary Stipend • Monthly Wifi & Phone Reimbursement • Short Term & Long Term Disability • Sales incentive opportunity