Head of Operations

🔥 3 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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SkillBench

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

Artificial Intelligence • HR Tech • SaaS

SkillBench is a research-backed analytics platform that helps organizations deploy generative AI responsibly and effectively. The product measures how AI affects workforce readiness and productivity, surfaces data-driven insights to avoid deskilling, and optimizes human–machine collaboration so companies can increase productivity while maintaining or improving employee skills. The website invites enterprise customers to book a demo to see the platform in action.

📋 Description

• Drive cross-functional and deployment coordination. This is the highest-impact part of the role. You sit between sales/GTM execution, product/engineering delivery, customer deployment, and hiring. When a deal signs, you own the operational path to "customer live": tracking readiness, surfacing dependencies, and coordinating across Sales, Product, and CS leads so handoffs between functions stay clean. • Partner with the fractional CFO on finance. The company is signing its first ARR deals and standing up a more mature finance function. You'll work with the fractional CFO on budget management, cash flow planning, consolidated monthly close, fundraise-related financial modeling, and strategic finance projects like pricing model operationalization and headcount planning scenarios. You own prioritization for strategic finance. • Own hiring strategy and prioritization. The Talent Lead runs recruiting day-to-day. You set the hiring plan with the exec team, sequence roles against budget and business needs, and make sure candidate experience matches the company's stage and pace. • Provide strategic direction for Asia operations. The Korea Ops Lead manages day-to-day HR, payroll, and administration for the Asia-based team, owns the Korea subsidiary close, and handles hiring operations for any Asia-based roles. She also plays a key role in designing a cohesive company culture and employee experience that works across the US and Asia, differing where appropriate. You provide the strategic direction, build company-wide policies and operational foundations, ensure alignment with budgets and cross-regional operations, and hold overall accountability for operations across both regions. • Establish operational norms for a distributed team. Set up cadences and systems that work across time zones and employment models (FTE, contractor, academic affiliate). A globally distributed team needs to operate like one company, not multiple disconnected offices. • Own US operational infrastructure. Manage and fill gaps in compliance, payroll, benefits, state registrations, employment law, insurance, tax filing coordination, and audit readiness for a US C-corp. Some of this is already in place, the rest needs to be built or tightened up. • Own vendor management, corporate governance, and internal policies. Build and maintain the systems that keep the company running as it grows.

🎯 Requirements

• 6–8+ years of experience in operations, with at least 3 years at a venture-backed startup (seed through Series B). You've built operational systems in environments where they didn't exist yet, while the company was shipping and selling around you. • Direct experience running US C-corp infrastructure: payroll, benefits administration, state compliance, employment law. You've actually done this, at a company where it was your problem to solve. • Financial operations fluency. You don't need to be a CFO, but you need to be comfortable partnering with one: managing budgets, building headcount models, and supporting fundraise-related financial work. • Experience managing a small team (2–4 people) while still doing significant IC work yourself. You want to build, not just oversee. • Strong cross-functional coordination skills in a fast-moving environment. You've managed dependencies across sales, product, and engineering timelines and know how to keep people aligned without adding process for its own sake. • Excellent written communication. In a distributed company, clear writing is how operations actually works. • Comfort operating across time zones. Pacific time is preferred for Asia overlap, and you'll work closely with the Asia-based team.

🏖️ Benefits

• Fully remote with flexible hours • Company + team offsites 2-3x per year • Competitive medical, dental, and vision insurance • Company provided laptop; $1500 home office stipend • Flexible PTO policy