Senior Federal Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Skillsoft

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

📋 Description

• Translate customer goals into clear success plans with measurable impact • Advise on skills-based workforce transformation, not just learning programs • Mastery of our solutions and be an expert in the evolving product offering • Speak Credibly about AI-enabled capabilities and limitations • Explain "why this matters" in practical, business terms • Guide customers through ethical, responsible adoption conversations • Confidently explain skills vs. competencies, job architectures, and proficiency models • Guide customers through taxonomy decisions, benchmarks, and readiness planning • Articulate the value to the customer of each of these approaches • Use data to prioritize risk, opportunity, and expansion conversations • Interpret dashboards and metrics to tell a clear story • Tie Engagement and adoption data back to business outcomes • The quarterback across Product, Professional Services (PS), Sales and Support • The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights • A partner in shaping repeatable plays and best practices • Understand commercial levers and account economics • Identify growth signals tied to maturity and outcomes • Confidently partner with Sales on timing, readiness and value • Lead customers through change, ambiguity and new operating models • Prepare customers ahead of launches and transitions • Reinforce adoption through structured enablement and reinforcement

🎯 Requirements

• 8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experience • Experience working with highly complex Federal customers • Expertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, • Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or Churnzero • Excellent communications skills with robust Executive presentation experience • Operational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviews • Deep understanding of and comfortable operating in an AI-enabled, skills-based environment • Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution • Ability to Travel up to 20%

🏖️ Benefits

• medical • dental • vision • paid time off